Friday, March 30, 2007

Goofy eBay

I just had a listing removed from eBay for allegedly violating their mature audiences guidelines. Their guidelines are kind of weird and confusing and subjective, so I usually stay well away from them. I used to just ignore the notices because they just remove the item and that's the end of it. Well... they have a point system and it used to be you hit some number of points and they shut down your account. Now they have more layers - they can do a one day suspension, not refund your fees, make you take an online tutorial, that sort of thing.

But it's still good to get the points removed - you just email in and politely ask a supervisor to review it. 90% of the time it's just some topless picture they picked - and if it's not full frontal it's basically a non-issue. What's happening usually is that a competitor is trying to get you in trouble, and some offshore worker in some conservative country sees the picture and says "Boobies! Those can't possibly be allowed! Even though you have to be 18 to be on eBay in the first place! I'd better remove it!"

So the rules are that if it's full frontal, it has to be "fine art" and "by a professional" and "not a snapshot".

They removed this picture. Interestingly enough from one of my first model shoots. But I am in fact a professional photographer, and it's your basic classic pose, making use of her classic profile. If it were painted nobody would think about removing it. Definitely not a snapshot although it might not be obvious to the casual observer why the lighting's a bit tricky.

Anyway, I can almost always get these reversed, it's been at least six months since I got one of these, could be anywhere from a day to a week before I hear back from them. Usually I get replies in the middle of the night when it's daylight wherever they outsource this stuff to.

People ask me all the time if I think selling on eBay is worthwhile (Um, yeah, or I wouldn't be doing it). It's a great source of new customers - many of my regulars are from there, and that's the main reason I do it - it's basically a form of advertising. But you do have to put up with a lot of nonsense!

Unbelieveable: They actually rejected my request to check it out with a form letter that said things like "eBay doesn't allow any listings that contain a graphic
depiction of sex or genitalia." and restated the requirements. This is really irritating because I addressed the requirements, it meets the requirements, they just didn't bother to actually look at the image. It's probably good in the long run - every time they do something stupid I get motivated to beef up the shopping cart, include more marketing materials with eBay pictures to get people to buy direct, etc. etc. which is why most sales are direct at this point.


Post a Comment

Links to this post:

Create a Link

<< Home